|Other Snapshots:||Mobile Availability |||Managed Services |||Contact Centers & Voice |||Coming Soon:||Video Collaboration |||Contextual Data |||Social Media |||Unified Communications ||
Christian: Contextual data spans the last mile of personal productivity. We’ve focused quite a bit in recent years on connectivity in and out of the office. Now, it’s time to take the next step and bring true context into the conversation. Identify the relevant data that brings value to that user at that point in time for that interaction, make it presentable, make it useable, and drive productivity as a result.
What that really means is it’s having the access to relevant systems that are beyond your own. Concepts like proliferation of SIP into the environment really opens up these barriers from an infrastructure perspective; open APIs in application build-out are really the enablers to be able to look into the backyards of other systems, other databases and mind for relevant information. At the end what it does is it really positions an IT leadership role into a true value adding role within the business
George: You may have a contact center customer who has called in for support on a device and, now, you have an interaction with that customer. You can say drive them to an interactive web session and you can drag-and-drop documents into the collaborative web session for them to take a look at what you’re trying to explain to them. You could pull in a video session so you can actually demonstrate to them what you’re trying to communicate.